LOOKPORT / feature
Ticket scanning & admission
Scan tickets in the Lookport system to check admission at the event. Bring the ticket inventory and the practical arrival process into the same plan.
Bring the sale and the entrance together
Lookport includes ticket scanning in the system, connecting admission checks with the event’s ticketing setup. Prepare the team around the actual venue flow: where people arrive, which ticket types they hold and where questions are handled.
Test the devices and the scanning workflow before opening the doors. Agree who deals with a ticket that needs investigation so the person scanning does not have to solve every order question in the main queue.
Set up the workflow
Prepare the event and admission team, confirm the scanning devices and test the arrival workflow before doors open. Agree how the team handles questions or exceptional cases at the entrance.
A concert with more than one access point
Use the concert admission workflow at the venue entrance, and a separate meet-and-greet check for guests with booked artist-access slots. Brief staff on the difference between main-event entry and access to the additional experience.
Walk through the process with sample tickets before the audience arrives. Review the resulting information after the event and export what the operations team needs for its report. Plan connectivity and device requirements for the actual venue rather than assuming a particular offline capability.